Episode 28

The Leadership Formula for Turbulence: Trust, Resilience, and Psychological Safety

Navigating high-pressure situations in the workplace requires more than just strategy—it demands trust, empathy, and a culture of psychological safety. In this episode, Maxine Legal, CEO and founder of Thrive Inclusively, shares insights from her 20+ years of leadership in healthcare to help leaders and teams thrive under pressure. Discover actionable strategies to foster resilience, communication, and trust, even in the most dynamic business environments.

Throughout this talk, we dive into:

  • The importance of psychological safety and how it transforms workplace dynamics.
  • Why transparent communication builds trust, especially in times of uncertainty or crisis.
  • How to tailor your leadership approach to different communication styles and personalities.
  • The balance between holding employees accountable and maintaining empathy as a leader.
  • Practical tips on investing in self-care to lead effectively and build resilient teams.


About the Guest:

Maxine L. Legall is a dynamic speaker and the visionary founder of Thrive Inclusively LLC, a premier consulting firm based in New York. With over 20 years of groundbreaking experience across healthcare, non-profit, and corporate sectors, Maxine empowers organizations to thrive through transformative inclusion initiatives, cultural transformation, leadership development, and strategies that prioritize resilience and self-care. Her actionable insights inspire growth, drive impactful change, and foster environments where individuals and teams excel.


Maxine L. Legall is a passionate and empowering coach, dedicated to guiding leaders and teams toward unlocking their potential, building resilience, and achieving meaningful success through personalized strategies and transformative growth.


Maxine Legall’s website: www.thriveinclusively.com


About the Host:

Your host, Maartje van Krieken, brings a wealth of experience from the front lines of business turmoil. With a background in crisis management, managing transformation and complex collaboration, she has successfully guided numerous organizations through their most challenging times. Her unique perspective and practical approach make her the go to First Responder in the arena of business turmoil and crisis.

Podcast Homepage: https://www.thebusinessemergencyroom.com/

https://www.thechaosgamesconsulting.com/

https://www.linkedin.com/in/maartje/


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About the Podcast

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The Business Emergency Room Podcast
Triage, Tools & Tactics to recover from or prevent business chaos in this VUCA business environment

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About your host

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Maartje van Krieken

Maartje van Krieken is a crisis strategist, executive consultant, and your at host of The Business Emergency Room podcast, where growing businesses go when things get messy. With a career that began in frontier oil and gas and spanned war zones, boardrooms, and billion-dollar pivots, Maartje has spent over two decades helping organizations steer through chaos and come out stronger.
Now through her consulting firm, The Chaos Games, Maartje works with medium-sized businesses, especially those scaling rapidly or navigating uncertainty, to diagnose breakdowns in leadership, collaboration, and decision-making before they become business emergencies. Her signature approach blends practical triage, people-first strategy, and blunt Dutch honesty to help teams realign fast.

​The Business Emergency Room delivers high-impact insights for business leaders, board members, and investors who are tired of the symptoms, disconnection, friction, paralysis, and want the tools to fix what’s really going wrong. Maartje’s episodes cut through fluff with stories, frameworks, and metaphors that turn even the most complex chaos into something leaders can act on.
Maartje is based in New Orleans and speaks regularly on navigating organizational storms, building business resilience, and turning reactive firefighting into proactive leadership. Whether you’re scaling a business, running a team, or dealing with dysfunction, The Business Emergency Room is the place to find straight talk and smarter tools.